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 "2024": {
  "total": 584150.0,
  "source": "客户分析报告_2024-2026 · 集团年度汇总（2024正常订单）"
 },
 "activities": [
  {
   "date": "2026-10-16",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "刘子研",
   "title": "活动跟进",
   "body": "【客户需求】 · 应用场景：宠物真菌 · 技术平台：普通 · 项目状态：/ · 时间节点：/ · 参数要求：/ · 竞对情况：/ 【问题现象】 描述：真实样本漏检，Ct滞后 【宝锐方案】 描述：测试比对了四款液体试剂：FM507、FMD5084-000901、FMD5104-014429-5P、FM2181-4-020303 · 测试条件：/ · 结论：调整PCR程序，把延伸时间拉长了6s（14s-20s），所有检测限就可以通过。"
  },
  {
   "date": "2026-10-10",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥",
   "body": "客户研发离职，目前项目都是交接给李总负责，还没有招到新人对接。最近在搬厂房，新厂房还没有完全装修好，预计十月底完工"
  },
  {
   "date": "2026-09-23",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "刘子研",
   "title": "活动跟进",
   "body": "1、王万怡：宠物真菌项目，增加FE07酶量、提高镁离子浓度并没有解决PFM507的漏检问题，具体数据明天整理出来。 2、孙欢：跟进PFM507-O25-007701测试结果，暂无反馈。 3、颜露玲：马ACTB项目，FMD5084-000901，反馈个别靶标Ct延迟。（3个Ct）增加探针使用量，也没有解决Rn值在镁离子翻倍后降低的问题。"
  },
  {
   "date": "2026-09-19",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "刘子研",
   "title": "活动跟进",
   "body": "百奥莱博 1、孙欢、颜艳、王万怡、颜露玲：  宠物真菌lamp项目。FM2181-4-020303、FM D5104-014429测试效果均不如FM507，前两者液体状态滞后2～3个Ct，FM507自己冻干后比预混液体滞后1个Ct，可能是冻干程序的差异，可以同步一下两方冻干程序。该项目是粪便直扩，裂解液pH在11左右，需要评估新一代酶的耐抑制性是否不如507。客户目前尝试：常规Mg2+浓度下，有一个靶标测试效果不行，在Mg2+浓度翻倍后解决了这一问题，同时其他靶标的扩增仍然保持正常；FM507冻干后性能下降问题通过调扩增程序，延伸时间从14s延长到20s，整体时间增加5min，已解决。客户对速度没有什么要求，对耐抑制要求高，也在探索样本前处理的方案。 2、李领：  目前主营全是动物类试剂盒，无人医，后续会报证。今年海外目标五千万，还未达成。上半年数据不太好，三、四季度出货比较多。二季度时换了一批经销商和供应商，我司目前表现还好，需要注意性能问题、批间差问题。"
  },
  {
   "date": "2026-09-11",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥回款",
   "body": "之前沟通采购回款，没有进展。今日与李总沟通，催收回款，李总跟进财务回款进度"
  },
  {
   "date": "2026-09-03",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "刘新元",
   "title": "活动跟进",
   "body": "![](https://project.feishu.cn/goapi/v5/platform/file/stream/download/ZvRriVg_16UYWS4ahCLleRx-2RwrQUWQwuCDlvc3ApuR1vBxyjwo-Rfy8bLBqCiW0dGn7HbBcni9kZ6yMWhz6MtcFR9iiEWTmqXXKNJN2TfWJZ_Qblmb7nZZtJFqMRG32v4s69I1cj1XXpa3zMhpRQ==) 20260826 客户反馈FM507体系冻干后，有两个靶标检出限漏检，但是液体状态时不会漏检。 20260903 客户反馈（20260831-孙欢（王万怡》-真菌项目-检测限问题更换Mix测试）新发的三个体系FMD5084-000901（去RT酶）、FMD5104-014429-5P（去RT酶）、FM2181-4- 020303测试结果。结果都比FH507差。其中1通道靶标含GC富集区，其他三个体系严重滞后。 20260826 客户反馈问题后，给客户建议①内部用 FM507+AS212-9给客户进行冻干，看是否是冻干带来的差异。②给客户建议FHD5084-000901（去RT酶）、 FMD5104-014429-5P (ART) , FN2181-4-020303 20260903 客户反馈结果后，给客户建议：①等待内部冻干发货；②给客户发FM507体系的单酶，建议提高酶量测试一下。③按照目前FM507体系，建议提高镁离子用量测试：5mM、6.75ml。④询问璐姐该体系是否可搭配其他冻干保护剂，若可以跟客户商量冻干48T（FM507+A8212-9体系），48T（FM507+其他保护剂〉"
  },
  {
   "date": "2026-08-20",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥保护剂",
   "body": "之前客户给的康为护剂消耗完全了，沟通客户再寄送些保护剂，客户后续安排寄出"
  },
  {
   "date": "2026-08-14",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥磺胺",
   "body": "沟通李总，客户反馈是需求减少采购减少。磺胺项目沟通客户寄送磺胺1引探，客户目前库存较少，搬家之前都不会采购了，先不给我们寄送了。客户最近也没有出货磺胺项目的产品"
  },
  {
   "date": "2026-08-06",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥",
   "body": "客户最近出货少，有开新项目送样品出去都没有反馈。磺胺项目，诺唯赞做去核酸效果比我们好。HA1，HA2都测了差不多，2-3/16，ct36、37。"
  },
  {
   "date": "2026-07-29",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "货号更换",
   "body": "货号变更涉及3个货号，主要诉求是套件名称+货号 变化，组分名称不变。问题在于FMD2011变更前是2X变更后是5X，套件最后取数的T数肯定会乱的，系统T、ml 取数按照乘数、体系总体积量、下单量三者建立一个换算关系自动折算。目前客户MD2011对应的产品名不能修改： 5×Superstart Premix plus (Probe qPCR) (DG)客户货号更换名称 2×Superstart Direct Premix-UNG (Probe qPCR) (DG)原来的名称。正在想办法解决这个问题。"
  },
  {
   "date": "2026-07-21",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "活动跟进",
   "body": "采购单下单，已下单，7.26号发货，已给客户转发单章合同。"
  },
  {
   "date": "2026-07-21",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "活动跟进",
   "body": "1. 二代POC平台新进展：客户项目进展缓慢，原因是客户认为目前项目定位错误，痛点是实验操作复杂，客户端发应较差；样本复杂。现状，客户仍然在进行这个项目，但客户没有方向，所以不是客户的重点项目。 2. 客户联检注册证下来三个，接下来客户将进行生产批文这块内容。 3. 粪便直扩项目：要求耐抑制性好，但由于样本非常复杂，所以效果不太好。目前市场上有公司在推，但结果都不太好。之前发客户的测试，客户还没做。M5144客户反馈提速做完，效果非常好，会继续使用。针对粪便直扩存在的问题，目前跟客户讨论结果：1、前处理上解决操作复杂的问题；2、我们在酶Mix这块优化。客户也同意寄样本以及试剂给我们做测试。 4. 货号变更：新货号用于上海基灵采购，采购记录可追溯，发老产品，质量标准不用写详细组分，详细目前暂定如下图，后续还需与客户沟通。 ![](https://project.feishu.cn/goapi/v5/platform/file/stream/download/Jgg5uSLHhAEV9ykemD0eR5VW0iRuCII_WvbAZHIhJx-R1vBxyjwo-Rfy8bLBqCiW0dGn7HbBcni9kZ6yMWhz6MtcFR9iiEWTmqXXKNJN2TdVSSHXKaosOeUE82kletjsriwDtMUzXGwxNSDPFVOrBQ==) 1. 其他：目前客户海外市场已经打开，但是受欢迎的项目与国内市场不一样。之前客户是病毒与寄生虫，现在已经添加细菌这块的内容（16S、18S） 2. 采购：销售提月度计划，采购按销售提的月度销售计划提月末采购计划；催账情况，月初客户刚付了两笔好几万的款，后续的到下个月可能财务才会付款。每个月采购都会提交付款计划，针对月结的供应商，财务会筛选一些供应商付款，采购老师说:由于我们之前出现了质量问题，所以在财务那我们的质量数据很低，造成财务拖欠付款。上海基灵后续研发采购多，佰奥莱博主要是生产采购，西安基灵只要是报证、注册、审查、对外的合规检查。"
  },
  {
   "date": "2026-07-17",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "FMD5084-000901--DB货号变更",
   "body": "FMD5084-000901--DB货号变更已完成，已给客户按照新货号下订单，7.20号发货。 新货号：FMD5084-007703-DB"
  },
  {
   "date": "2026-07-17",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥hpv",
   "body": "客户项目已经做好样品寄给终端了，但是还没有反馈效果。客户做了37度7天没问题"
  },
  {
   "date": "2026-07-16",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "FMD5084-000901--DB货号变更",
   "body": "客户催着发新货的产品进行测试，故催促相关同事抓紧处理，目前货号变更完成，可给客户下单。"
  },
  {
   "date": "2026-07-15",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "FMD5084-000901货号更换",
   "body": "名称错误，重新修改提交，等新货号确认后，发给客户。"
  },
  {
   "date": "2026-07-14",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥客诉",
   "body": "沟通客户客诉情况，反馈目前我们已经做过的验证工作，后续客户可以留意一下操作。有一位研发离职，目前客户比较忙，近期没怎么做HPV 的项目"
  },
  {
   "date": "2026-07-14",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "FMD5084-000901货号更换",
   "body": " 应客户（佰奥莱博）注册申报要求，需按其指定品名及货号进行出货。鉴于该客户受兽药GMP法规约束，已注册产品所用原料的品名不得变更。因此我司在**实物不变**的前提下，将出货文件（标签、COA、送货单、说明书等）进行变更。 "
  },
  {
   "date": "2026-07-12",
   "cust": "西安佰奥莱博生物科技有限公司",
   "owner": "张立娅",
   "title": "活动跟进",
   "body": "客户咨询是否可以FMD5084-000901这个货号的Mix，想改成3个组分，现在是5个组分。 客户表示他们这边目前物料有点多、混乱，想要重新梳理一下。换一个货号及名称。 拉群，技术支持同事已在跟进此事。"
  },
  {
   "date": "2026-07-10",
   "cust": "佰奥长生（深圳）科技有限公司",
   "owner": "林潇",
   "title": "佰奥客诉",
   "body": "佰奥的有问题的管子，我们跑胶发现多了一种物质。怀疑是客户引入了某种物质导致失活。我们重新加酶在有问题试剂里面会起线但是ct会滞后"
  },
  {
   "date": "2026-07-07",
   "cust": "深圳市碧蓝生物科技有限公司",
   "owner": "林潇",
   "title": "碧蓝科研试剂",
   "body": "经销商，之前佰奥有做一个科研项目，测试试剂反馈不错，已采购"
  },
  {
   "date": "2026-07-06",
   "cust": "上海基灵生物科技有限公司",
   "owner": "张立娅",
   "title": "活动跟进",
   "body": "佰奥莱博李爽测试反馈：冻干后的样品（FMD5084-007702-调整钾离子）重复性差，Ct相比液体滞后1（下图都是冻干的，重复了两次，两个不同的人测试的），不同的人测试的差异也挺大的，可能是客户冻干的问题，也有可能是测试的问题，客户说自己再调试一下"
  }
 ],
 "complaints": [
  {
   "id": "5341395094",
   "name": "20250217-佰奥长生-FM5071-NA批内差",
   "days": 611,
   "created": "2025-02-17",
   "urgency": "critical",
   "area": "华南区",
   "status": "销售审核中",
   "type": "",
   "operator": [
    "林潇"
   ],
   "customer": "佰奥长生（深圳）科技有限公司",
   "creator": "林潇",
   "node": "销售审核中"
  },
  {
   "id": "5344690791",
   "name": "20250224-BALB-FMD2011批间差客诉",
   "days": 604,
   "created": "2025-02-24",
   "urgency": "critical",
   "area": "大客户",
   "status": "结束",
   "type": "",
   "operator": [],
   "customer": "西安佰奥莱博生物科技有限公司",
   "creator": "王昕伟",
   "node": "结束"
  },
  {
   "id": "5979168973",
   "name": "20250507-佰奥-（FM5071-NA）-采购单漏发试剂",
   "days": 532,
   "created": "2025-05-07",
   "urgency": "critical",
   "area": "南区",
   "status": "销售审核中",
   "type": "",
   "operator": [
    "林潇"
   ],
   "customer": "佰奥长生（深圳）科技有限公司",
   "creator": "林潇",
   "node": "销售审核中"
  },
  {
   "id": "6419672538",
   "name": "20251010-佰奥长生-FM5071-NA曲线异常波动",
   "days": 376,
   "created": "2025-10-10",
   "urgency": "critical",
   "area": "南区",
   "status": "结束",
   "type": "",
   "operator": [
    "彭冠华"
   ],
   "customer": "佰奥长生（深圳）科技有限公司",
   "creator": "林潇",
   "node": "结束"
  },
  {
   "id": "6425207610",
   "name": "20251015-佰奥-AS412-9-NA假阳",
   "days": 371,
   "created": "2025-10-15",
   "urgency": "critical",
   "area": "南区",
   "status": "结束",
   "type": "",
   "operator": [
    "时彦祎"
   ],
   "customer": "佰奥长生（深圳）科技有限公司",
   "creator": "林潇",
   "node": "结束"
  },
  {
   "id": "6599933607",
   "name": "20251218-BALB-FM5144絮状沉淀客诉",
   "days": 307,
   "created": "2025-12-18",
   "urgency": "high",
   "area": "大客户",
   "status": "结束",
   "type": "",
   "operator": [
    "彭冠华"
   ],
   "customer": "西安佰奥莱博生物科技有限公司",
   "creator": "刘子研",
   "node": "结束"
  },
  {
   "id": "6919148562",
   "name": "20260316-佰奥莱博-FM5144沉淀客诉",
   "days": 219,
   "created": "2026-03-16",
   "urgency": "high",
   "area": "大客户",
   "status": "结束",
   "type": "",
   "operator": [
    "张立娅",
    "刘子研"
   ],
   "customer": "西安佰奥莱博生物科技有限公司",
   "creator": "刘子研",
   "node": "结束"
  },
  {
   "id": "6957080448",
   "name": "20260414-佰奥莱博-AS412-9说明书装错客诉",
   "days": 190,
   "created": "2026-04-14",
   "urgency": "medium",
   "area": "大客户",
   "status": "结束",
   "type": "",
   "operator": [
    "张立娅",
    "刘子研"
   ],
   "customer": "西安佰奥莱博生物科技有限公司",
   "creator": "刘子研",
   "node": "结束"
  },
  {
   "id": "6993763914",
   "name": "20260518-佰奥莱博-FM5144-007701漏液客诉",
   "days": 156,
   "created": "2026-05-18",
   "urgency": "medium",
   "area": "大客户",
   "status": "大区确认中",
   "type": "",
   "operator": [
    "刘新元",
    "张立娅",
    "刘子研"
   ],
   "customer": "西安佰奥莱博生物科技有限公司",
   "creator": "刘子研",
   "node": "大区确认中"
  },
  {
   "id": "7002358211",
   "name": "20260528-佰奥长生-FM5071冻融失效",
   "days": 146,
   "created": "2026-05-28",
   "urgency": "medium",
   "area": "销售拓展部",
   "status": "技术支持信息补充中",
   "type": "",
   "operator": [
    "匡婷",
    "林潇"
   ],
   "customer": "佰奥长生（深圳）科技有限公司",
   "creator": "林潇",
   "node": "技术支持信息补充中"
  }
 ],
 "official": {},
 "ctx": {
  "西安佰奥莱博生物科技有限公司": {
   "sp": "刘子研",
   "line": "da",
   "dept": "大客户销售部",
   "group": "佰奥莱博集团",
   "grade": "A类",
   "terms": [],
   "terms_granted": "",
   "terms_days": null,
   "pay_notes": [],
   "sr_common": [],
   "sr_by_sku": {
    "AS212-9": [
     "按照1000T/包分装，赠送单独分装，尾数单独分装",
     "FM513-1：总量共10ml，按照1mL/管，共10管，其余试剂按照1000T/包分装",
     "配COA，加急，忘记给客户配冻干保护剂，今天发出"
    ],
    "FM513-1": [
     "可以合并包装，总量能对上就可以",
     "FM223-T1-DB/FM513-1：总量各为3000T，均按照1000T/包分装，每个产品各3包"
    ],
    "FMD2011": [
     "全部1000T/套。送货单都需要盖出库章",
     "FM513-1：总量共8ml，按照1mL/管，共8管，其余试剂按照1000T/包分装",
     "所有物料包装规格1000T/包"
    ],
    "AS16-250": [
     "1份说明书/包的包装要求出货"
    ],
    "AS412-9-NA": [
     "试剂和冻干保护剂都需要控NA"
    ],
    "AS412-9": [
     "1000T/套，送货单盖仓库章",
     "FM513-1：1mL/管，其余试剂按照1000T/包分装，FM223-T1-DB：总量3000T，按照1000T/包分装，分三包",
     "按照“1份说明书/包”的包装要求出货"
    ],
    "FMD5084-000901-DB": [
     "需按照“1份说明书/包”的包装要求出货；先备货，后面需要换标签，等待新货号出来，按照新货号的要求发货"
    ],
    "FM513": [
     "包装规格1000T/包"
    ],
    "FMD5084-000901-4": [
     "送货单都需要盖仓库章"
    ],
    "FM5144": [
     "1000T/包，FM223-T1-DB：总量3000T，按照1000T/包分装，共3包",
     "1000T/套，送货单都需要盖销售业务章",
     "14号之前备好货，发货时间和收货地址待客户通知。"
    ],
    "FM223-T1-DB": [
     "FM223-T1-DB：总量3450T，按1000T/套分装，分成3.45套",
     "所有物料包装规格1000T/包"
    ],
    "FM5144-007701-TP": [
     "送货单需要盖出库章",
     "送货单需要盖出库章；注意每一包都要放说明书，不要出现漏液的情况。"
    ],
    "PFM5144-S25-BLAB010": [
     "请仓库在快递物流单上备注：给孙欢老师和颜艳老师"
    ],
    "M207": [
     "送货单都需要盖销售业务章"
    ],
    "FMD5084-000901": [
     "所有物料包装规格1000T/包"
    ],
    "FHW1007-P01-064806": [
     "按1000T/包分装，分成2包",
     "发票金额不能超过1万，需要拆成2张，开票咨询销售；按1000T/包分装，分成2包"
    ]
   },
   "contracts": [
    "测试",
    "BALB20260506009-ZHBR260506015",
    "BALB20260715008-ZHBR260720013"
   ]
  },
  "佰奥长生（深圳）科技有限公司": {
   "sp": "林潇",
   "line": "da",
   "dept": "销售拓展部",
   "group": "",
   "grade": "C类",
   "terms": [],
   "terms_granted": "",
   "terms_days": null,
   "pay_notes": [],
   "sr_common": [],
   "sr_by_sku": {
    "AS412-9-NA": [
     "冻干保护剂要2025021502批次",
     "冻干保护剂需要2025021502批次",
     "FM5071-NA：发预测单：FO00002265；冻干保护剂发预测单：FO00002295：发2025051602批次，10ml/管；"
    ],
    "FM4181-4-003001": [
     "指定批次100T，另外100T，发最新批次",
     "M2281-002902批号20240920。\nFM516-Q 批号20231128。\nM516-Q-033601批号20240628。\nM516-Q-033602批号20240628。\nM216-033601批号20241009。\nM216-033602批号20241009。\nFM5281批号2024072902。\nFM5161-3-084301批号20250113。\nFM4181-4-0030"
    ],
    "FM5281": [
     "需要NA版本，可以改期发货"
    ],
    "FM5071-NA": [
     "FM5071-NA：发预测单：FO00002265；冻干保护剂发预测单：FO00002295：发2025051602批次，10ml/管；",
     "FM5071-NA需要20240709批次；AS412-9-NA其中150ml需要2025021502批次",
     "FM5071-NA发预测单FO00002265。冻干保护剂发预测单FO00002295要2025051602批次，10ml/管"
    ],
    "AS212-9-T1": [
     "100T/包",
     "需要NA版本，用客户之前寄过来的磺胺基因 sul引探做质控"
    ],
    "PFM5144-O25-077937": [
     "按10ml/管分装"
    ],
    "FM5071-NA-FP": [
     "本次拆分体系的FM5071-NA-FP、FMD5084-4-SX1需要与采购单：ZHBR250214018批次相同"
    ],
    "FMD5084-4-SX1": [
     "本次拆分体系的FM5071-NA-FP、FMD5084-4-SX1需要与采购单：ZHBR250214018批次相同"
    ],
    "FMD5084-4": [
     "冻干保护剂需要2025051604批次"
    ],
    "FMD4104-127502": [
     "其余需要NA版本"
    ],
    "AS212-000901-T2": [
     "其余需要NA版本"
    ],
    "FM2181-4-095201": [
     "其余需要NA版本"
    ]
   },
   "contracts": [
    "测试",
    "ZHBR260617012",
    "ZHBR240425016"
   ]
  }
 }
}